Privacy Terms

1. Introduction

1. Enlighten Health (we, us or our) is committed to ensuring the privacy of individuals.
2. This Policy sets out how we collect, use and manage personal information that we receive about individuals, and deals with the following:

Our obligations under the Privacy Act 1988 (Cth) (the Act).

Collection, use and disclosure of personal information.

Protection of personal information.

Your rights of access to personal information we hold about you.

How to contact us.

2. Privacy Act 1988

1. The Act regulates the way in which many private sector organisations in Australia collect, use, store and disclose personal information.
2. Personal information is defined under the Act as:

“...information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.”

3. The Act aims to give people greater control over the way information about them is handled, by requiring organisations to comply with the Australian Privacy Principles or to establish an approved privacy code.
4. The Australian Privacy Principles cover areas such as collection, use and disclosure of personal information, data quality and security and access and correction rights for individuals.

3. How we collect personal information

We generally collect personal information directly from the relevant individual or through the use of our mobile app. There may be other circumstances in which we may collect personal information about an individual, such as the operation of our website.  

4. Information about individuals

Personal information collected by us generally comprises:

information such as your year of birth and email address;

sensitive information such as your height and weight; and

information about your activities, such as sporting and other lifestyle interests.

5. Why do we need your personal information?

1. The personal information that we collect is used by us to conduct our business and is also used in conjunction with the provision of goods and services to you, including to:

manage our ongoing relationship with you;

track your performance as a result of your use of our services; and

manage, review, develop and improve our business and operational processes and systems.

2. Personal information may also be used in connection with:

administering our customer relationships;

monitoring and evaluating products and services; and

assisting customers with queries.

6. Disclosure

1. Third party service providers

1. There are other organisations that are connected to the services we provide to you and which may have access to your personal information. They include:

Third party retailers - organisations that sell products or provide services as referred to in our mobile app or our website.

Health service providers - such as hospitals, general practitioners and allied health providers.

Auditors and Legal Advisers - organisations that ensure we are complying with legislation and contractual obligations.

Insurance companies - organisations which provide insurance cover for our assets.

IT service providers - organisations maintaining our information technology systems and providing information technology services.

2. We will only disclose personal information to these organisations to enable them to undertake specified services. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.

2. Legal disclosure requirements

We will also disclose personal information in circumstances where we are required by law to do so. This includes disclosure to certain courts, tribunals and regulatory authorities as authorised or required by law.

7. Direct communication

1. We may send communication material to you from time to time, such as direct communications (which may include information from third parties) about special offers and promotions that are available to you, where you have elected to be included in our mailing list.
2. If you do not want us to use your personal information to send you direct marketing material, then please use the “unsubscribe” facility contained in our e-mails. Once you have unsubscribed from our mailing list, we will refrain from contacting you unless we are directed to do so by any governmental or regulatory authority or in the case of an emergency situation.

8. How we manage your personal information?

1. We take reasonable steps to keep any personal information which we hold about you secure, and to keep that information accurate and up to date.
2. Internally we have controls and procedures to ensure that personal information provided to us remains confidential. All our staff are bound by strict rules and duties of confidentiality.
3. All information will be stored in a secure environment and will be destroyed after seven years.
4. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any personal information transmitted to or from our website or our mobile app, and we are not responsible for the actions of any third party that may receive such personal information.

9. Can you see the personal information we have about you?

1. You have a right to know what information we hold about you, and you can contact us and ask us to show you this information to ensure it is correct.
2. If you would like to review or make any corrections to your personal information you can contact us in writing at the address designated in this Policy.
3. Under the Australian Privacy Principles there are limited circumstances in which access to some or all of this information may be denied. If this applies to you, we will explain this to you when you ask for your information. Otherwise we will endeavour to provide you with your information within a reasonable period, having regard to the amount of information requested.

10. Cookies

At times, we may utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

11. Hyperlinks to other web sites

This website may contain hyperlinks to web sites owned and operated by third parties. These third party web sites have their own privacy policies and we urge you to review them. They will govern the use of personal information you submit whilst visiting these third party web sites. We do not accept any responsibility or liability for the privacy practices of such third party web sites and your use of such web sites is at your own risk.

12. Dealing with us anonymously

Where it is lawful and practicable, you can deal with us anonymously (e.g. general enquires about the services we can offer you).

13. Transfer of personal information overseas

If we transfer any of your personal information outside Australia, we will comply with the requirements of the Act that relate to transborder data flow. At this stage all personal information will be stored in Australia.

14. How you can help protect your privacy?

You can help us to protect your privacy by:

observing our security requirements relating to usernames and passwords; and

contacting us when your contact details change.

15. How can you contact us?

1. If you want further information on how we handle your personal information, if you want to find out about or update the information that we hold about you, or if you want to complain about a possible breach of privacy, please contact us through:

URL address: www.heelpainclinic.net/contact

2. If your complaint is not satisfactorily resolved, you may apply to the Federal Privacy Commissioner to have the concern heard and determined. For more information about how to lodge a complaint with the Federal Privacy Commissioner, please contact the Commissioner’s hotline service on 1300 363 992.
3. For more information on privacy please refer to the Privacy Commissioner’s website www.privacy.gov.au.

16. Amendment to policy

We may discontinue or amend any part or the whole of this Policy from time to time at our absolute discretion. We will provide you with notice of any variation or amendment to this policy by publishing the varied Policy on this website. You accept that by doing that, we will have provided you with sufficient notice of the variation of this Policy and that you will be bound by the varied policy when you next visit this website or use our mobile app. Your continued use of the website or the mobile app following such notification will represent an agreement by you to be bound by this Policy as amended.